Welcome to SurfVibe Shop! These Terms and Conditions outline the rules for using our website and purchasing our surf-inspired gear. By accessing our site or making a purchase, you agree to these terms. If you’re not totally stoked with any part, please don’t use our services.

1. Who We Are

SurfVibe Shop is your go-to online destination for premium surf gear and beachwear, operated from:

482 Center Avenue, Fresno, US 93721
Email: [email protected]
Website: surfvibegear.com

2. Our Products

We specialize in high-quality surf and beach lifestyle products including:

  • Surfboards (FISH & HYBRIDS, FUNBOARD, LONGBOARDS, MID LENGTH, MINIMALIBU)
  • Wetsuits (FULL WETSUITS, JUNIOR WETSUITS, MENS WETSUITS)
  • Beachwear (BIKINIS AND BEACH WEAR, LYCRAS)
  • Surf accessories (BODYBOARDS, CAPS AND BEANIES, BAGS AND BACKPACKS)
  • Apparel (CLOTHING AND SHOES, JACKETS, PANTS)
  • Custom prints from our PRINTS section

Note: Some items have special conditions due to hygiene or customization:

  • Bikinis/beachwear must have tags and intact hygiene liners for returns
  • Lycras (worn next to skin) are non-returnable
  • Custom prints are made-to-order and cannot be returned
  • Used surfboards/bodyboards cannot be returned

3. Ordering & Payment

Placing Orders

When you place an order, you’re making an offer to purchase which we may accept or decline. We’ll send an order confirmation email – this isn’t acceptance, just acknowledgment we received your order.

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We never store your full payment details.

Pricing

All prices are in USD. While we try to ensure accuracy, errors may occur. If we discover an error in pricing, we’ll contact you before processing your order.

4. Shipping & Delivery

Processing Time

We process orders within 1-2 business days (excluding weekends/holidays). You’ll receive tracking info once shipped.

Shipping Options

  • Standard Shipping: $12.95 via DHL/FedEx – 10-15 business days after shipment
  • Free Shipping: Orders over $50 via EMS – 15-25 business days after shipment

International Orders

We ship worldwide (excluding some remote areas and parts of Asia). You’re responsible for any customs fees or import duties. Delivery times vary by destination.

Your Responsibility: Ensure your shipping address is 100% correct. We’re not responsible for lost packages due to incorrect addresses.

5. Returns & Refunds

Return Policy

Most items can be returned within 15 days of delivery if:

  • In original condition (unworn, unwashed, tags attached)
  • Includes all original packaging/accessories
  • You have proof of purchase

How to Return

  1. Contact us within 15 days at [email protected]
  2. Wait for Return Authorization Number (RAN)
  3. Package item securely in original packaging
  4. Ship to: SurfVibe Shop Returns, 482 Center Avenue, Fresno, US 93721

Refunds

Processed within 5 business days after we receive your return. Original shipping fees and customs/duties are non-refundable.

Exchanges

Follow the return process and include a note with your desired replacement. Additional shipping charges may apply.

6. User Responsibilities

  • Provide accurate account and shipping information
  • Use the website and services lawfully
  • Don’t attempt to gain unauthorized access to our systems
  • Don’t misuse our products (surf safely!)
  • Check local laws regarding surfboard/bodyboard use

7. Intellectual Property

All content on surfvibegear.com (logos, designs, text, images) is our property or licensed to us. You may not:

  • Reproduce, duplicate, or resell our products/designs
  • Use our content without permission
  • Claim our intellectual property as your own

Custom Prints: Our PRINTS section offers unique designs. By ordering, you agree not to reproduce or commercially exploit these designs.

8. Liability Limitations

We’re stoked to provide quality gear, but please understand:

  • We’re not liable for surfing-related injuries
  • We’re not responsible for lost/delayed shipments beyond our control
  • Products are intended for recreational use – professional surfers should take extra precautions
  • We’re not liable for incidental or consequential damages

9. Privacy

Your privacy matters to us. See our separate Privacy Policy for details on how we handle your information.

10. Changes to Terms

We may update these terms occasionally. The current version will always be posted here. Continued use after changes means you accept the new terms.

11. Governing Law

These terms are governed by US law. Any disputes will be resolved in courts located in Fresno, California.

Need Help?

Our customer service crew is always ready to help! Email us at [email protected] and we’ll get back to you within 24 hours (weekdays).

Thanks for riding with SurfVibe Shop – now get out there and catch some waves!