Shipping Information

Hey SurfVibe Crew! We’re stoked to get your gear to you as quickly as possible so you can hit the waves. Here’s what you need to know about shipping:

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery in 10-15 business days after shipment
  • Best for when you need your gear fast
  • Full tracking included

Free Shipping: Available on orders over $50 via EMS

  • Delivery in 15-25 business days after shipment
  • Economical option for larger orders
  • Basic tracking included

International Orders

We ship worldwide (excluding some remote areas and parts of Asia). Please note:

  • Customs fees or import duties are the responsibility of the customer
  • Delivery times may vary based on destination country
  • All international shipments include basic tracking

Returns & Exchanges

We want you to be 100% stoked with your SurfVibe gear. If something isn’t right, here’s our hassle-free return process:

Our Return Policy

  • Most items can be returned within 15 days of delivery
  • Items must be in original condition (unworn, unwashed, with tags attached)
  • Must include all original packaging and accessories
  • Proof of purchase required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Bikinis and Beach Wear (unless tags are attached and hygiene liner is intact)
  • Lycras (worn next to skin)
  • Custom Prints from our PRINTS section (made-to-order items)
  • Used Bodyboards or Surfboards (FISH & HYBRIDS, FUNBOARD, LONGBOARDS, MID LENGTH, MINIMALIBU)

How to Return an Item

  1. Contact Us within 15 days at [email protected] with your order number and reason for return
  2. Wait for Approval – We’ll email you a Return Authorization Number (RAN) within 2 business days
  3. Package Your Item – Securely pack in original packaging with all accessories
  4. Ship It Back – Send to: SurfVibe Shop Returns, 482 Center Avenue, Fresno, US 93721

Pro Tip: Use a trackable shipping method – you’re responsible for return shipping costs unless the item arrived damaged or incorrect.

Refund Process

  • Timing: Processed within 5 business days after we receive your return
  • Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Returns: Customs/duties fees are non-refundable

Exchanges

Need a different size or color? No worries!

  1. Follow the standard return process above
  2. Include a note specifying your desired replacement item
  3. We’ll ship your new item once we process the return (additional shipping charges may apply)

Damaged or Wrong Items?

If your gear arrived damaged or incorrect, we’ve got you covered!

  • Contact us immediately at [email protected]
  • Include your order number, photos of the issue, and a brief description
  • We’ll send a prepaid return label and rush your replacement or refund

Need Help?

Our customer service crew is always ready to help you navigate any shipping or return questions. Email us at [email protected] and we’ll get back to you within 24 hours (weekdays).

Thanks for riding with SurfVibe Shop! Now get back out there and catch some waves with gear that makes you stoked.