Privacy Policy

Last Updated: [Insert Date]

Welcome to SurfVibe Shop (“we”, “us”, or “our”) at www.surfvibegear.com. We’re stoked you’re here to ride the waves with us, and we take your privacy as seriously as we take catching the perfect wave. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Who We Are

SurfVibe Shop is your go-to destination for premium surf gear, from high-performance surfboards to stylish beachwear. Based at 482 Center Avenue, Fresno, US 93721, we serve surf enthusiasts worldwide (excluding some Asian and remote regions).

2. Information We Collect

When you hang ten with us, we may collect:

• Personal Information: Name, email, shipping address, phone number, payment details when you make a purchase
• Account Information: Username, password, profile details if you create an account
• Browsing Data: IP address, browser type, device information, pages visited
• Transaction Details: Purchase history, products viewed, cart contents
• Communications: Emails, chat logs, customer service interactions

3. How We Use Your Information

We use your data to:

• Process your orders and deliver your surf gear
• Provide customer support and answer your questions
• Improve our website and product offerings
• Send you updates about new boards, wetsuits, and promotions (if you opt-in)
• Prevent fraud and keep our site secure
• Comply with legal requirements

4. Sharing Your Information

We respect your privacy and only share information when necessary:

• Service Providers: Shipping carriers, payment processors, and IT support
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of mergers or acquisitions
• With Your Consent: For any other purpose with your permission

We never sell your personal information to third parties.

5. Data Storage & Security

We store your data securely using industry-standard measures:

• Encrypted connections (SSL) for all transactions
• Secure servers with limited access
• Regular security assessments

While we take precautions, no internet transmission is 100% secure. Please use strong passwords and protect your login details.

6. Your Rights

You can:

• Access, update, or delete your account information
• Opt-out of marketing communications
• Request a copy of your personal data
• Withdraw consent where applicable
• Lodge complaints with data protection authorities

Contact us at [email protected] to exercise these rights.

7. Cookies & Tracking

We use cookies to:

• Remember your preferences and cart contents
• Analyze website traffic and improve performance
• Show relevant ads (with your consent)

You can manage cookies in your browser settings. Disabling cookies may affect some website features.

8. International Data Transfers

As we serve customers globally, your data may be transferred outside your country. We ensure adequate protection through standard contractual clauses or other legal mechanisms.

9. Children’s Privacy

Our products are for surfers of all ages, but our website is not directed at children under 16. We don’t knowingly collect data from children without parental consent.

10. Changes to This Policy

We may update this policy as our shop evolves. Significant changes will be posted on our website. Continued use after changes constitutes acceptance.

Thanks for trusting SurfVibe Shop with your surf gear needs and your personal information. Now get out there and catch some waves!