FAQ

We cater to surf enthusiasts of all levels – from grommets catching their first waves to seasoned surfers chasing barrels. Our products are designed for those who live the surf lifestyle, whether you’re actually riding waves or just love the beach vibe. Our customers range from:

• Surfers needing performance gear (wetsuits, boards, accessories)
• Beachgoers looking for stylish swimwear and apparel
• Outdoor enthusiasts who appreciate quality surf-inspired clothing
• Gift shoppers buying for their surf-obsessed friends and family

Think California surf shack meets modern e-commerce – we’re all about that authentic, laid-back surf culture with professional service. Our products reflect:

• Functional surf gear that performs in the water
• Trendy beachwear that transitions from surf to street
• Quality materials that withstand salt, sun, and sand
• Vibrant prints and colors inspired by ocean life

We’ve got everything you need to catch waves and look good doing it:

• Performance Gear: Wetsuits (full, junior, men’s), bodyboards, longboards, funboards, fish & hybrids
• Apparel: Bikinis, beachwear, jackets, pants, lycras, caps and beanies
• Accessories: Bags, backpacks, and other surf essentials
• Style: Trendy prints and surf-inspired clothing for men and women

Wetsuit sizing is crucial – too tight and you can’t move, too loose and you’ll get flushed. Check our detailed size charts for each product, and remember:

• Measure yourself according to our guide (chest, waist, hips, height)
• Consider your body type – some suits are cut for athletic builds
• When in doubt between sizes, size up for comfort
• Email us at [email protected] if you need personalized advice

Absolutely! We offer:

• Longboards – for those smooth, classic rides
• Funboards – great for intermediate surfers
• Fish & Hybrids – when you want speed and maneuverability
• Bodyboards – perfect for shore breaks
• Minimalibu – our easy-to-ride all-rounders

Each board comes with detailed specs to help you choose the perfect stick for your local break.

We accept all major payment options to make checkout as smooth as a glassy morning:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secure and encrypted – your financial info is safer than a secret surf spot.

Like trying to paddle back out after catching a wave, once our team starts processing your order (within 1-2 business days), changes can be tricky. But:

• Email us immediately at [email protected] if you need to make changes
• Include your order number in the subject line
• We’ll do our best to accommodate your request before shipping

Once shipped, you’ll need to wait for delivery and use our return policy if the item isn’t right.

Not currently, but you can:

• Purchase items as gifts and have them shipped directly to the recipient
• Include a gift message in the order notes at checkout
• Email us for special arrangements (like surprise deliveries)

We ship globally to surf enthusiasts worldwide, except some remote areas in Asia and other locations. Our Fresno, California team processes all orders with the speed of a perfect offshore wind.

We offer two shipping methods to match your surf stoke level:

Pro Tip: Combine orders with your surf crew to hit the $50 minimum and score free shipping!

Once your order ships, we’ll send you tracking information so you can follow your gear’s journey like you’d watch an approaching swell. No surprises – just stoke building as your package gets closer!

While rare (like finding an empty lineup at a popular break), sometimes shipping hits snags. Here’s what to do:

• First, check your tracking number for updates
• If it’s been longer than the estimated delivery window, email us at [email protected]
• Include your order number and we’ll investigate with the carrier
• We’ll work with you to resolve the issue – your satisfaction is our priority

We get it – sometimes the fit isn’t right or the board isn’t your style. Our policy is as flexible as your surf style:

• 15-day return window from delivery date
• Items must be in original condition with tags attached
• Original packaging helps protect items on their return journey
• Email us at [email protected] to initiate a return
• Once received and inspected, we’ll issue your refund

Because in surfing and shopping, everyone deserves another chance at the perfect match.

Currently, we handle exchanges through our return process:

1. Return the original item following our return policy
2. Place a new order for the item you want
3. We’ll process your refund once we receive the returned item

This ensures you get the correct size/color/style as quickly as possible.

We carefully inspect all items before shipping, but if your gear arrives looking like it’s been through a wipeout:

• Contact us immediately at [email protected] with photos of the damage
• Include your order number in the email
• We’ll arrange for a replacement or refund – your call
• You may need to return the damaged item (we’ll cover shipping)

Our Fresno-based team lives for helping surfers! Email us at [email protected] and we’ll get back to you faster than you can say “barrel ride.” For fastest service:

• Include your order number in the subject line if your question is order-related
• Be specific about your question or issue
• Attach photos if there’s a problem with your gear

We typically respond within 24 hours on business days.

Our team operates on California time (PST):

• Monday-Friday: 9am-5pm PST
• Saturday: 10am-2pm PST
• Sunday: Out catching waves (but we’ll respond Monday)

Orders placed outside business hours will be processed the next business day.